Terms and Conditions

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Return & Refund Policy

At The Zattz Collection Inc., we want you to be completely satisfied with your purchase. If you are not, we’re here to help!

Returns

You have 14 days from the date of delivery to initiate a return. To be eligible for a return, your item must be:

• Unworn and unused

• In the same condition that you received it, including all tags and packaging

Please note that items that are used, damaged, or not in their original condition will not be accepted for return.

Reason for Return

You may return an item for any of the following reasons:

• Incorrect item received

• Defective or damaged item

• Change of mind (must still comply with the unworn and unused conditions)

How to Initiate a Return

To start a return, you must first contact our Customer Service team:

• Email: info@thezattzcollection.com

• Address: 256 Bergen Blvd. Suite 202, Woodland Park, NJ 07424

Please include your order number and reason for the return. Once your return is approved, you will receive instructions on how and where to send the item back.

Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item received).

Refund Process

Once we receive and inspect your return, we will notify you of the status of your refund. If approved, a refund will be processed within 5-7 business days to your original method of payment.

Refund Time

Depending on your payment provider, refunds can take up to 10 business days to reflect in your account.

Contact Information

For any questions about our return and refund policy, feel free to contact us at:

• Email: info@thezattzcollection.com

• Address: 256 Bergen Blvd. Suite 202, Woodland Park, NJ 07424

• Website: www.thezattzcollection.com

This policy ensures clarity for your customers while protecting your business. Feel free to adjust any specific details!